Acquire the skills to handle a multitude of tasks in a healthcare setting including communication with patients, appointment scheduling, maintaining records, and handling the responsibilities related to medical insurance billing.
The Medical Front Office Assistant and Administration Specialist program provides you with the skills for working in front or back office administration and prepares you with the knowledge to earn the Certified Medical Administrative Assistant (CMAA) and Certified Billing and Coding Specialist (CBCS) certifications. The courses in this program include Medical Office Procedures and Administration, Insurance Billing and Coding Essentials, Human Anatomy, Physiology, and Medical Terminology and the Microsoft Office Series II track with Word, Excel, Outlook and PowerPoint. See below for a description of the courses.
Becoming a Medical Front Office Assistant and Administration Specialist is ideal for the person who wants to focus their skills on front office administration. The responsibilities of a person with these certifications involve direct patient contact, coordinating patient flow, scheduling for both patients and physicians, preparing and maintaining medical records, insurance verification and referrals, chart preparation and patient teaching. Additional responsibilities include entering necessary data for processing insurance claims for reimbursement, following up on rejected claims, posting insurance payments, sending patient statements and handling patient billing inquiries.
CMAA and CBCS
- Access 24/7 to all online video content, course materials and other resources.
- Instructor-led video training for every course. Additional resources may also include courseware (text/workbooks), software demos, labs, quizzes, final exams, and more.
- Programs are self-paced with a recommended schedule provided in order to complete within the defined duration of 3-6 months, depending on the program. You have the ability to customize your schedule within the duration of the program to meet your personal needs.
- A “Welcome Package” includes your course schedules, logins, and access to online textbooks and workbooks. Depending on the program, you may also receive flashcards, study sheets, or other textbooks
- Our online Learning Management System maintains your progress throughout the program, keeping you organized and on track.
- Individual online mentoring support is available Monday-Thursday, 8:30 a.m. to 8:00 p.m. ET, and Friday, 8:30 a.m. to 5 p.m. ET
- All training content will be accessible for 12 months. This allows you time to prepare for your Certification Exam after completing your 3-6 month program.
- The cost to sit for each exam one time is covered in the price of the program.
CMAA – Certified Medical Administrative Assistant
Certified Medical Administrative Assistant are essential to keeping healthcare offices running in an efficient and effective manner and often have direct contact with patients by greeting them, assisting them and setting the expectations for their visit. Becoming certified with the Certified Medical Administrative Assistant (CMAA) credential indicates that you have the ability to work in a physician’s office, nursing home, hospital or clinic, performing routine tasks and helping to keep things running efficiently. The National Healthcareer Association (NHA) offers the Certified Medical Administrative Assistant (CMAA) credential.
Tasks performed by a CMAA may include:
- Greet patients and help them fill out forms
- Answer calls, and schedule appointments
- Maintain patient files
- Update information related to the patients and the practice
- Handle operating reports such as time and attendance
- Use technology and computers to accomplish tasks
CBCS – Certified Billing and Coding Specialist
The Certified Billing and Coding Specialist (CBCS) certification prepares you for entry-level employment as a medical billing/coder specialist with opportunities in physician offices, hospitals, outpatient and inpatient clinics, mental health facilities, surgery centers, nursing homes and insurance companies. This position is essential to any place that provides medical services. The National Healthcareer Association (NHA) offers the Certified Billing and Coding Specialist (CBCS) credential.
Tasks performed by a Medical Billing/Coder Specialist may include:
- Gather and review essential patient information
- Verify all required documentation is present before releasing patient information
- Assign codes for procedures and diagnoses
- Audit billing to prevent fraud and abuse
- Submit claims for reimbursement
- Coach healthcare providers on quality coding and how to achieve optimal reimbursement
Attainable Healthcare Positions
Patient Services Representative
Patient Centered Care Coordinator
Health and Medical Administrative Services
Medical Office Administration
Medical Office Assistant/Specialist
Medical Administrative Executive Assistant
Health and Medical Administrative Services
Medical Billing Specialist
Medical Insurance Specialist
Insurance Billing Specialist
Medical Reimbursement Specialist
Billing and Coding Support
Patient Accounts Representative