Obtain the skills to handle various tasks in a healthcare setting including communication with patients, appointment scheduling, managing medical records, and ensuring the security, completeness and accuracy of electronic patient health data.
The Medical Front Office and Electronic Health Records program provides you with the skills for front office administration including an expanded use and application of the electronic health record and prepares you with the knowledge to earn the Certified Electronic Health Records Specialist (CEHRS) and Certified Medical Administrative Assistant (CMAA) certifications. The courses in this program include Medical Office Procedures and Administration, Electronic Health Records, Human Anatomy, Physiology, and Medical Terminology, and the Microsoft Office Series II track with Word, Excel, Outlook and PowerPoint. See below for a description of the courses.
Becoming certified in Medical Front Office and Electronic Health Records is ideal for the person wanting to focus on front office administration and the use of electronic health records. The responsibilities of a person with these certifications involve direct patient contact, coordinating patient flow, scheduling for both patients and physicians, preparing and maintaining medical records, insurance verification and referrals, chart preparation and patient teaching. Additional front or back office responsibilities include proper handling of patient data, medical record management, medical office procedures and more.
CMAA and CEHRS
- Access 24/7 to all online video content, course materials and other resources.
- Instructor-led video training for every course. Additional resources may also include courseware (text/workbooks), software demos, labs, quizzes, final exams, and more.
- Programs are self-paced with a recommended schedule provided in order to complete within the defined duration of 3-6 months, depending on the program. You have the ability to customize your schedule within the duration of the program to meet your personal needs.
- A “Welcome Package” includes your course schedules, logins, and access to online textbooks and workbooks. Depending on the program, you may also receive flashcards, study sheets, or other textbooks
- Our online Learning Management System maintains your progress throughout the program, keeping you organized and on track.
- Individual online mentoring support is available Monday-Thursday, 8:30 a.m. to 8:00 p.m. ET, and Friday, 8:30 a.m. to 5 p.m. ET
- All training content will be accessible for 12 months. This allows you time to prepare for your Certification Exam after completing your 3-6 month program.
- The cost to sit for each exam one time is covered in the price of the program.
CMAA – Certified Medical Administrative Assistant
Certified Medical Administrative Assistant are essential to keeping healthcare offices running in an efficient and effective manner and often have direct contact with patients by greeting them, assisting them and setting the expectations for their visit. Becoming certified with the Certified Medical Administrative Assistant (CMAA) credential indicates that you have the ability to work in a physician’s office, nursing home, hospital or clinic, performing routine tasks and helping to keep things running efficiently. The National Healthcareer Association (NHA) offers the Certified Medical Administrative Assistant (CMAA) credential.
Tasks performed by a CMAA may include:
- Greet patients and help them fill out forms
- Answer calls, and schedule appointments
- Maintain patient files
- Update information related to the patients and the practice
- Handle operating reports such as time and attendance
- Use technology and computers to accomplish tasks
CEHRS – Certified Electronic Health Records Specialist
The Certified Electronic Health Records Specialist (CEHRS) certification is nationally-recognized and shows employers that you have the competence and expertise to succeed in a role as an Electronic Health Record Specialist. With the importance of patient record accuracy, completeness, privacy and security, the Electronic Health Record Specialist plays a vital role in the medical industry. The National Healthcareer Association (NHA) offers the Certified Electronic Health Records Specialist (CEHRS) credential.
Tasks performed by an Electronic Health Record Specialist may include:
- Audit patient records to ensure compliance
- Document clinical information and abstract for reports
- Perform basic coding and submit claims for insurance reimbursement
- Collect insurance information and patient demographics
- Review the accuracy and completeness of patient records
- Document information from patient examinations, schedule treatments and process laboratory tests
- Discuss patient information with physicians and insurance professionals
Attainable Healthcare Positions
Electronic Health Records Specialist
Electronic Medical Record Associate
EMR / EHR Assistant
Health Information Administration
Medical Records Administrator
Medical Records Technician
Records Documentation Specialist
Medical Records Clerk
Medical Office Computer Specialist/Assistant
Patient Services Representative
Patient Centered Care Coordinator
Health and Medical Administrative Services
Medical Office Administration
Medical Office Assistant/Specialist
Front Desk Representative
Medical Administrative Executive Assistant